What Information Do We Collect?
When you register or use the 9701 platform, we collect several categories of information to ensure our services run smoothly and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during account registration. This information is used to verify your identity and grant access to your account.
Payment Information
To process deposits and withdrawals in MYR, we may collect your payment method details such as FPX or DuitNow information. We do not store full card details — all financial transactions are processed through a secure, encrypted payment system.
Device & Browser Information
We collect technical information such as IP address, device type, operating system, browser type, and pages visited. This data helps us identify technical issues, strengthen account security, and understand how users interact with the platform.
Usage Data
In-platform activity records — including betting history, games played, and login frequency — are collected for security, fraud prevention, and the ongoing improvement of 9701's services.
- Name, email and phone number
- Date of birth and verification details
- Local payment methods (MYR)
- IP address and device information
- Browser type and operating system
- In-platform activity history
- Cookies and session data
- Full credit card number
- Passwords in plain text
- Medical or other sensitive information
How Is This Information Used?
Ensuring that only verified account holders can access the platform and carry out transactions.
Detecting suspicious activity and preventing unauthorised access to 9701 user accounts.
Facilitates deposits and withdrawals in MYR via approved local payment methods.
Analysing usage patterns to improve the user experience and overall platform performance.
Cookies & Activity Tracking
9701 uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognise returning visitors, remember your language preferences, and maintain your login session.
We use three types of cookies. First, session cookies, which are deleted when you close your browser. Second, persistent cookies, which remain for a set period and help recognise your account. Third, analytics cookies, which help us understand usage patterns without revealing your personal identity.
You can manage cookie settings through your browser preferences. Please note that disabling cookies may affect certain platform features.
Data Storage & Security
All 9701 user data is stored on servers protected with industry-standard SSL encryption. Access to personal data is strictly limited to authorised personnel and governed by rigorous security protocols.
We retain user data for as long as your account remains active or as long as necessary to provide our services. Financial transaction records are kept in accordance with applicable Malaysian laws and financial regulations.
In the event of a security breach that may compromise your personal data, 9701 is committed to notifying affected users within a reasonable timeframe.
When Is Information Shared with Third Parties?
9701 does not sell, rent, or disclose users' personal information to third parties without your consent, except in the following circumstances as required by law or operational necessity:
- Payment Processor: Required payment details are shared with licensed payment processors to facilitate MYR transactions via FPX and DuitNow. These processors are bound by strict confidentiality agreements.
- Legal Requirements: We may be required to disclose certain information when compelled by a court order, regulatory directive, or applicable Malaysian law.
- Fraud Prevention: In cases of suspected fraud, money laundering, or other illegal activity, relevant information may be shared with the appropriate authorities for further investigation.
- Technical Support Services: Technical service providers who assist us in maintaining and improving the platform may have limited access to necessary data, subject to confidentiality agreements.
In all cases of data sharing, we ensure that the receiving parties uphold data protection standards equivalent to our own.
- Third-party marketing purposes
- Sale to advertisers
- Commercial user profiles
- Purpose of preventing unauthorised access
What Rights Do Users Have Over Their Personal Data?
Right of Access
You have the right to request a copy of the personal information we hold on your account. Requests can be submitted via our support email.
Right to Rectification
If any personal information in our records is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our support team.
Right to Erasure
You may request the deletion of your account and personal data. Please note that certain data may need to be retained to fulfil our legal obligations.
How to Submit a Privacy Request
To exercise any of the rights listed above, please reach out to the 9701 support team via:
- Email: [email protected]
- Via the page FAQ us for further guidance
We will process your request within 14 business days. Some requests may require additional identity verification before they can be processed.
Policy Updates & How to Contact Us
9701 reserves the right to update this privacy policy from time to time to reflect changes in privacy practices, technology, or legal requirements. Any significant changes will be communicated via an in-platform notice or to your registered email address.
Users are responsible for reviewing this policy periodically. Continued use of the 9701 platform following any changes constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this privacy policy, our team is ready to assist via email at [email protected] or through our FAQ page.